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FAQ

Shipping and Tracking your Order

When will my order ship?

Do you ship to….?

Do you pay customs/duty fees?

Can you help me change my shipping address?

I didn’t receive a tracking number! What’s the deal?

Refunds, Returns & Exchanges

Can I return my item?

Can I cancel my order?

My item doesn't fit. Am I eligible for a refund?

Can I exchange my order for another size?

My item is defective. Can I get a refund or exchange it?

I ordered something and now it's on sale. Do you offer price adjustments?

Exchange/Refund for Discounted Items

Influencers

Do you collaborate with influencers?

Robes & Loungewear

How do I wash my robe?

What are your robes made out of?

When will you restock?

Candles

When is the collection going to launch?

How do I take care of my candle?

How long do your candles burn?

What are your candles made out of?

What is the vessel made of?

Can you repurpose the vessel?

Why are there air bubbles?