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FAQ

Shipping and Tracking your Order

When will my order ship?

Do you ship to….?

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Can you help me change my shipping address?

I didn’t receive a tracking number! What’s the deal?

Refunds, Returns & Exchanges

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My item doesn't fit. Am I eligible for a refund?

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My item is defective. Can I get a refund or exchange it?

I ordered something and now it's on sale. Do you offer price adjustments?

Exchange/Refund for Discounted Items

Influencers

Do you collaborate with influencers?

Robes & Loungewear

How do I wash my robe?

What are your robes made out of?

When will you restock?

How do I wash my hoodie?

Candles

How do I take care of my candle?

How long do your candles burn?

What are your candles made out of?

What is the vessel made of?

Can you repurpose the vessel?

What is the black smoke