Shipping times:

• Local orders take 1-3 business days to be delivered to you and we ship within 1-3 business days.
• International order times vary and ship within 1-3 business days. 
• Shipping time might vary depending on location, shipment method and other factors.

Some shipping restrictions may apply due to COVID-19. If you cannot select your country during checkout, it is because USPS has put a temporary pause on services to your area. Please refer to USPS for more details.

Yes, we ship internationally. International shipping typically takes 6-10 business weeks depending on the time spent in your country's customs.

Please note that JMK is not responsible for any import fees, taxes, or duty. Shipping charges simply include the transit fee to deliver your parcel. Once your item arrives to your country, you may be required to pay taxes, and import fees for the goods. Please contact your local government body for more details, or get an estimated quote from www.dutycalculator.com.

JMK is not responsible for any import fees, taxes, or duty. Shipping charges simply include the transit fee to deliver your parcel. Once your item arrives to your country, you may be required to pay taxes, and import fees for the goods. Please contact your local government body for more details, or get an estimated quote from www.dutycalculator.com

Please contact customerservice@thejmk.com with your order number and we'll try our best to accommodate. However, we may not be able to change it once your order has been confirmed for shipping.

Domestic Shipments will leave the warehouse within 48 hours of the time you place your order. Once your package has traveled to your region, your tracking number will be emailed to the email address you provided when you placed your order. If you receive a shipment notification without a tracking number, please be patient as your tracking number will be sent to you in a separate email. International Orders will receive a tracking number right away. Thank you for your patience as we process all of your orders. 

If for whatever reason you don't love our products, email us at customerservice@thejmk.com within 30 days of receiving your items and we can help process your request for your undamaged, unused, and unwashed item(s). Final sale items & gift cards are ineligible for return or exchange.

If you have yet to receive an email confirmation with a tracking number, please contact customerservice@thejmk.com with your order number and “Cancel my order” in the subject line and we can look into processing your order cancelation.  However, if you have already received a confirmation number with your tracking number, we are unable to cancel your order.

If your item is undamaged, unwashed, and you've received your order within the last 30 days, please contact customerservice@thejmk.com with your order number and "Refund my order" in the subject line and we will work with you to process your refund. We provide refunds on eligible orders, but we do not offer free shipping. 

Definitely! If your order has been placed within the last 30 days, please contact customerservice@thejmk.com with your order number and “Exchange my order” in the subject line to process your exchange, and we’ll mail you a new one. Please note that exchanges are accepted, but we do not offer free shipping.

Please contact customerservice@thejmk.com within 30 days after receiving your order with your order number and “Help with Defective Item” in the subject line and attach pictures of the defective item.  We will contact you with further instructions.

Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

Discounted items are FINAL SALE. If the item is defective for whatever reason, please reach out to us at customerservice@thejmk.com and we'll be happy to look into it for you.

Thank you for your interest with JMK! Contact our Marketing & Social Media Department social@thejmk.com, we love hearing from influencers and potential partners who love what we do. Send us a message and we'll chat!

Cold water washes for lasting robes! If you want to go above and beyond to take care of your robes, here is a detailed how-to, reference this video on best practices. Take care of your robe, and it'll last.

The Sunrise Robes are made up of our satin fabric (95% polyester & 5% spandex.)  Our After-Hours Robes are made of chiffon fabric (100% polyester.) Our cotton robes are 95% cotton and 5% spandex.

Every piece is carefully crafted and structured for a comfortable feel! 

Our hoodies are a premium blend of cotton/polyester and should be washed with cold water. They'll hold up fine in any wash cycle as well! 

Air dry to conserve the quality and avoid shrinking, but the hoodie does well in a machine dryer compared to other fabrics. Using the machine dryer means the colour may fade over time.

• Trim the wick to ⅛” before burning. Never leave wick trimming remains in your candle wax.
• Form a full melting pool the first burn. This sets the wax memory for the remainder of the candle’s lifetime.
• Don’t burn your wick for longer than 4 hours at a time.
• Burn safely! Never leave a candle burning unattended, near a draft, or in reach of children or pets.

Follow these steps, and your candle will last longer.

Our 11oz candles burn an average of 60-70 hours with proper care. Our coconut soy wax proprietary blend ensures your candles stay burning for as long as possible to keep your home smelling incredible.

The candles are made from our proprietary coconut soy wax blend. with an organic wood wick. Sourced from 100% sustainable and vegan ingredients, and hand poured in California. We adhere to the highest quality/regulatory standards to create a clean burning candle that will have your home smelling absolutely irresistable.

The primary cause of black smoke is an overly long wick. When a candle burns, the wax near the flame melts and the liquid wax is pulled up the wick to feed the flame. If the wick is too long, the balance of heat and fuel will be off. This throws off the chemical reaction and can produce excess soot and smoke.