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P.o. Box 100, Marysville, Washington, 98270

Help Center


Shipping and Tracking your Order

When will my order ship?

Do you ship to….?

Do you pay customs/duty fees?

Can you help me change my shipping address?

I didn’t receive a tracking number! What’s the deal?

Refunds, Returns & Exchanges

Can I return my item?

Can I cancel my order?

My item doesn't fit. Am I eligible for a refund?

Can I exchange my order for another size?

My item is defective. Can I get a refund or exchange it?

I ordered something and now it's on sale. Do you offer price adjustments?

Exchange/Refund for Discounted Items


Do you collaborate with influencers?

Robes & Loungewear

How do I wash my robe?

What are your robes made out of?

When will you restock?

How do I wash my hoodie?


How do I take care of my candle?

How long do your candles burn?

What are your candles made out of?

What is the vessel made of?

Can you repurpose the vessel?

What is the black smoke