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Help Center

FAQ

Shipping and Tracking your Order

When will my order ship? How about if I pre-ordered?

Do you ship to….?

Do you pay customs/duty fees?

Can you help me change my shipping address?

I didn’t receive a tracking number! What’s the deal?

Refunds, Returns & Exchanges

Can I return my item?

Can I cancel my order?

My item doesn't fit. Am I eligible for a refund?

Can I exchange my order for another size?

My item is defective. Can I get a refund or exchange it?

I ordered something and now it's on sale. Do you offer price adjustments?

Discounted Items

Inventory

I don't see my size or my size is sold out! Will you be restocking?

Influencers

Do you collaborate with influencers?

Do you have an affiliate program?

Materials

What are your robes made out of?

What are your candles made out of?

Product Care

How do I wash my robe?

How do I burn my candle?

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