Free Domestic Shipping For Orders $99+ Free Domestic Shipping For Orders $99+

My cart (0)

Contact
customerservice@thejmk.com
PO Box

P.o. Box 100, Marysville, Washington, 98270

Help Center

FAQ

Shipping and Tracking your Order

When will my order ship?

Do you ship to….?

Do you pay customs/duty fees?

Can you help me change my shipping address?

I didn’t receive a tracking number! What’s the deal?

Refunds, Returns & Exchanges

Can I return my item?

Can I cancel my order?

My item doesn't fit. Am I eligible for a refund?

Can I exchange my order for another size?

My item is defective. Can I get a refund or exchange it?

I ordered something and now it's on sale. Do you offer price adjustments?

Exchange/Refund for Discounted Items

Influencers

Do you collaborate with influencers?

Robes & Loungewear

How do I wash my robe?

What are your robes made out of?

When will you restock?

Candles

When is the collection going to launch?

How do I take care of my candle?

How long do your candles burn?

What are your candles made out of?

What is the vessel made of?

Can you repurpose the vessel?